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21 Bridge Street, Newport, NP20 4AN
e: hello@redkeylets.co.uk
t: 0333 3447850
Newport Area Guide

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Out of Hours Emergency

An emergency repair would include issues that need to be fixed as soon as possible. Examples would include: burst pipe/flood, fire, vandalism, broken locks, blocked drains, blocked toilet and no heating/hot water. Anything that would be a danger to your health and safety or likely to cause damage to the property.

In the event of an emergency during a holiday period – or outside office hours – please follow the guidance below.

Smell Gas?
In the event that you smell gas open all the windows, turn the gas off at the meter and call National Gas Emergency Service on 0800 111 999
For all other emergency issues, please call 01633 742371 and our friendly team will assist you.

As A Landlord, Am I Responsible For Paying For Breakages?

7 months ago
As A Landlord, Am I Responsible For Paying For Breakages?

Unfortunately, Breakages Are Inevitable In Any Rental Property

If you’re a landlord in Newport and Cardiff, you’re probably already aware of the problems that can arise if you have a particularly accident-prone Contract Holder. While breakages are inevitable from time to time in any rental property, there are some Contract Holders who seem to break far more items than others.

A question we often get asked is “As a landlord, is it my responsibility to cover the costs of repairing breakages, or should the Contract Holder take responsibility?” It’s a great question, and our expert team here at Red Key is here to offer some insight into the situation.

When Should The Contract Holder Take Responsibility For Damages and Breakages?
Although a landlord is usually responsible for covering the cost of certain repairs in their property, if the Contract Holder themselves (or their guests or family members) cause the damage, the responsibility falls on them to pay for the repairs to be carried out, even in cases where the damage has been caused to a fixture, fitting or item that would usually be the responsibility of the landlord to cover.

For example, the landlord would usually cover the cost of repairing a broken door lock, however, if the lock broke because the Contract Holder deliberately damaged it in an attempt to access the property after losing their key, the responsibility for paying for a new lock would fall to the Contract Holder.

Should I Cover The Cost Of Repairs Even If I’m Not Legally Obliged To?
Although a Contract Holder should take responsibility for the cost of repairing any damage that they’ve caused, there are some cases in which a landlord may choose to be more practical in their approach and to cover the cost even if they’re not obliged to.

You may wish to do this as a gesture of goodwill to thank the Contract Holder for usually taking good care of the property, or the item may soon have needed to be replaced anyway due to it being old or in poor condition.

What Should I Do If There Is A Dispute?
In some cases, your Contract Holder may not agree that they are responsible for the damage, and therefore, will not agree to the cost of repairing it. This can result in tension and some significant potential issues, especially if their occupation contract is only partway through.

Fortunately, thanks to the requirement to use an approved tenancy deposit scheme you have some recourse. Any dispute is able to be raised with your chosen scheme’s resolution service without any additional charge. Nevertheless, it makes sense to be prepared to provide sufficient evidence to support your side of the dispute by ensuring that you draw up a detailed inventory at the start of the tenancy.

If you’re a landlord in Newport and Cardiff looking for a reliable Contract Holder or seeking a property management service that you can trust, don’t hesitate to get in touch with our expert team at Red Key.

Thanks to our many years of experience in the local rental market, we’re your top choice for all your rental property management needs. Call us today on 0333 3447850 to learn more about how we can help.

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