Our Branch

21 Bridge Street, Newport, NP20 4AN
t: 0333 3447850
Newport Area Guide

Looking to buy or sell?

Please visit our sister branch,
Fortis Properties

Out of Hours Emergency

An emergency repair would include issues that need to be fixed as soon as possible. Examples would include: burst pipe/flood, fire, vandalism, broken locks, blocked drains, blocked toilet and no heating/hot water. Anything that would be a danger to your health and safety or likely to cause damage to the property.

In the event of an emergency during a holiday period – or outside office hours – please follow the guidance below.

Smell Gas?
In the event that you smell gas open all the windows, turn the gas off at the meter and call National Gas Emergency Service on 0800 111 999
For all other emergency issues, please call 01633 742371 and our friendly team will assist you.


We are proud of our service levels and our clients regularly leave us excellent reviews.

Red Key were absolutely amazing when renting for the first time. We unfortunately had a flat fall through during the process but Red Key were straight on it to find us a new place and ensure we were happy. We’ve had the odd maintenance issue as you do...
Molly Gasson
Molly Gasson
May 29, 2024
I got the keys and entered the property Really pleasant tidy and clean. Highly appreciated your work. Thank you!
Waruni Delpagodage
Dec 18, 2023
Great service, smooth transaction as well. It was quite seamless moving in. Keep up the good work
Pelumi Tawose
Dec 18, 2023
Great service from Joanne and Richard, made the whole process very easy, I would definitely recommend to others.
david shaw
david shaw
Mar 15, 2024
Brilliant service from Callie, Richard and Jackie. Helped me through every step, was always really nice and informative, when I collected the keys, I was given a welcome pack with treats and vouchers, This made my day! Any questions or queries I had more...
Owen Bishop
Dec 18, 2023
This is the best property service agency in newport. All the other agencies don't even entertain tenants. I was struggling for almost a month to find rental property in newport. Red key properties helped me find a beautiful apartment overlooking the...
Upasana Mishra
Dec 18, 2023
Was at a Red Key property for 2 and a half years. We outgrew the property, was just a bit small for us now but no problems. Any issues raised with RedKey were resolved quickly and regular gas safety checks completed. The move out was straight forward and...
Curtis Holmes
Curtis Holmes
Feb 23, 2024
As a renter, I am really happy with the service I received from RedKey. I was beginning to despair of finding anywhere to live, but the team took the time to talk to me about my needs, and offered me extremely helpful practical advice that I didn't get...
Gwyneth Marshman
Dec 18, 2023
I used the services of Red Key Property Services over one year I totally recommend they provide good apartments and good services
Stefi Stefan
Dec 18, 2023

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