Landlords: How To Keep Your Tenants Happy

Happy tenants = happy landlord

There are many reasons people become landlords. They might have some money to invest, perhaps, or they might have inherited a property.

What’s true of every landlord, though, is that they want stability. They want to know that their investment is safe and that a paying tenant is staying put.

That’s what being a happy landlord is about.

If a tenant wants to move out, it causes a hassle for the landlord.

• They have to find a new tenant.

• They have to get updated safety checks carried out.

• Maintenance costs or cleaning costs may come in.

• Time is needed to check on properties.

That’s why being a happy landlord is important, and it’s why keeping a tenant happy is crucial.

What’s a happy tenant?

That’s a good question. A happy tenant is someone who will want to stay in the rented accommodation long-term.

However, tenants are all different, and so what makes one happy may not make another happy. As a landlord - all you can do is your utmost to ensure a good relationship between you and your tenant.

Here's how to keep your tenant happy!

Be responsive

If a tenant has a problem, and they let you know about it, respond. Not just to their message, but to the actual issue itself.

If you say you’ll get around to a problem within a set time, ensure that you do. Solve the problem.

In doing so you’ll also be looking after your investment by sorting issues out before they become big problems.

Be flexible

Things happen.

So if a tenant comes to you and says they have a problem, perhaps with rent payments, be prepared to be flexible. Work out a solution that means payment is perhaps deferred or delayed.

• Create a payment plan.

• Offer a short rental holiday.

• Agree to timescales and get everything in writing.

Be respectful

There are rules for landlords when it comes to visiting properties and checking up on things.

But, we say as a general rule, a tenant’s house is their home and you should treat it as such. You should not simply arrive unannounced.

Your tenants want to get on with living their own lives with privacy and don’t want to worry about their landlord checking up on them all the time.

Be truthful

The tenancy agreement should be clear, particularly about rights and responsibilities. This sets things out on the right footing should anything happen during the tenancy.

If a tenant is unsure about the future of the property they live in, they may be nervous. Don’t go idly talking about selling up or increasing the rent, even if you are considering it. Be truthful about things.

Be friendly

We’re not talking about popping in for cups of tea or going out for a beer. But check in on your tenant sporadically (and by appointment) to make sure all is OK. 

If you know someone has an issue of some kind, ask if they are all right. If a tenant thinks you are looking out for them, they are more likely to be happy, look after the property, and, importantly, stay - keeping you happy.

These are just a few pointers for you. We work with a number of landlords in the Cardiff area, and we will be more than happy to share our thoughts with you.

Call us on 02920561111 or email hello@fortis.homes.

Frequently Asked Questions About Keeping Tenants Happy

How can I improve communication with my tenants?

Regular communication is key. Respond promptly to their queries, provide clear expectations, and be open to feedback. Consider using a property management app to streamline communication.

What are some common tenant complaints that I can address?

Common tenant complaints include issues with maintenance, noise disturbances, and property conditions. Address these issues promptly and professionally to maintain a positive tenant-landlord relationship.

How can I ensure a smooth tenancy process?

Create a clear and concise tenancy agreement, conduct regular property inspections, and be transparent about rent increases. Address any issues promptly and maintain open communication with your tenants.

How can I encourage long-term tenancy?

Offer fair rent increases, be responsive to maintenance requests, and maintain a good relationship with your tenants. Consider offering incentives like flexible lease terms or small upgrades to the property.