Our Branch

21 Bridge Street, Newport, NP20 4AN
t: 0333 3447850
Newport Area Guide

Looking to buy or sell?

Please visit our sister branch,
Fortis Properties

Out of Hours Emergency

An emergency repair would include issues that need to be fixed as soon as possible. Examples would include: burst pipe/flood, fire, vandalism, broken locks, blocked drains, blocked toilet and no heating/hot water. Anything that would be a danger to your health and safety or likely to cause damage to the property.

In the event of an emergency during a holiday period – or outside office hours – please follow the guidance below.

Smell Gas?
In the event that you smell gas open all the windows, turn the gas off at the meter and call National Gas Emergency Service on 0800 111 999
For all other emergency issues, please call 01633 742371 and our friendly team will assist you.

Top 10 tips for landlords

Top 10 tips for landlords

Unrivalled local knowledge, backed by a total support package.

Top 10 tips


Always remember that property rental is a business – and like any business it’s crucial to do your research beforehand: identify your target market and match that to the property you buy; make sure it has the right features and is located in the right area to attract this market.


Present your property well – decorate and furnish your property in a style that will appeal to your target market and not your personal taste: clean, neutral colours work best. Ensure bathrooms and kitchens are modern and in good condition. If the property has a garden, make sure that it is tidy and well tended. It’s also advisable to refresh properties between lettings, including carpet cleaning and touching up paintwork.


Employ an expert you can count on: only use an ARLA registered agent who will ensure that all the correct documents are issued, including a good tenancy agreement which combines your rights as a landlord and the fair expectations of your tenant’s. The agent will also obtain credit checks, references and ensure all client money is protected.


Ensure you are able to let your property: you will need to secure consent from your mortgage provider; and if you’re a leaseholder, seek permission from the freeholder/management company.


Secure a deposit – and this should be is slightly more than one month’s rental. This will give you greater protection and compensation against damages and also encourage tenants to pay their final month’s rent. Please note that deposits must be protected by one of the Government-approved Deposit Protection Schemes.


Have a thorough inventory and schedule of condition from the outset – enabling you and the tenant to agree upon the condition of the property, so minimising later disputes.


Make sure your property is safe to let – which means checking that all your appliances meet fire and safety regulations.


A boiler maintenance contract is a good idea, and many white goods have extended warranties, all of which can prove cheaper than emergency call out charges.


Be prepared for void periods – set aside funds to cover you if things go wrong or the tenant leaves.


In the case of problem tenants, take prompt action – if your tenant is not looking after your property or is behind with rent, consult a solicitor, investigate your options and take steps immediately.

Book a valuation

Book a valuation

While Red Key does not offer or arrange Landlord insurance, preferring to be totally independent in the service we provide, we can point you in the direction of a range of products that we believe offer good value for money and, critically, provide the level of cover you really need.