Top Tips
Now that winter is truly with us, nature presents us with some challenges; follow our helpful tips to ensure you’re prepared, you’re fulfilling your obligations as a tenant, and you’re living comfortably.
Reporting Maintenance Issues
If you have any maintenance issues, please use our online tool to report them. In the event of an emergency during the holiday period – or outside office hours – please follow the guidance below. Please note that if the issue turns out to have been caused by your actions or is not deemed to be an emergency, you may be liable for costs.
Out of Hours Emergency
An emergency repair would include issues that need to be fixed as soon as possible. Examples would include: burst pipe/flood, fire, vandalism, broken locks, blocked drains, blocked toilet and no heating/hot water. Anything that would be a danger to your health and safety or likely to cause damage to the property.
In the event that you require a locksmith, please search for an available emergency locksmith and we will reimburse costs as necessary upon production of a receipt. In the unlikely event that the property becomes uninhabitable (for example, due to flood or fire damage), please arrange alternative accommodation, and we will assist with recovering costs at the earliest opportunity. For any other emergency issues, please call 01633 742371.
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